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What's Microsoft Productivity Score? And What Does it Do?

IT consultants have been busy helping companies transition to cloud business tools like Microsoft 365. In November 2019, there were 20 million daily users of Teams, and by November 2020, that number jumped to 115 million. But just moving to a cloud productivity platform doesn’t mean a team is being as productive as possible. There are many best practices and ways to use cloud tools that can shave minutes off each day and hours off each week. Microsoft designed a way to improve use of its platform through insights into areas like communication, teamwork, and application health. The tool that does this is called Microsoft Productivity Score.

Overview of Microsoft Productivity Score The goal of Microsoft Productivity Score is to help companies find those minutes and hours of additional productivity. It helps companies understand how employees are using Microsoft 365 and provides recommendations for improvement. Productivity score looks at two main categories of metrics:

  1. People experiences (5 metrics)

  2. Technology experiences (3 metrics) Within the people experiences, the tool measures teamwork, communication, content collaboration, mobility, and meetings. For the technology experiences, scores are provided for endpoint analytics, network connectivity, and Microsoft 365 apps health. Beyond scoring from 1-100 on each of those eight metrics areas, Productivity Score also has an additional reporting for business continuity. This is designed to help companies gauge any changes in productivity due to a move to remote working.

What Microsoft Productivity Score Provides

  1. Metrics that help a company see where they are on their digital transformation.

  2. Insights through quantitative data that help uncover opportunities for improving productivity and satisfaction.

  3. Recommended actions to take to improve an organization’s use of Microsoft 365 applications.

Pre-requisites to Use Productivity Score To use the tool, you need to have a Microsoft 365 for business or Office 365 for enterprise subscription. To use the endpoint analytics metric, you need Microsoft Intune endpoint device manager. Productivity Score is accessed in the Microsoft 365 Admin Center, and users need to have one of the following roles to access it:

  1. Global admin

  2. Exchange admins

  3. SharePoint admin

  4. Skype for Business admin

  5. Teams admin

  6. Global Reader

  7. Reports Reader

  8. Usage Summary Reports Reader The app looks at use of multiple Microsoft 365 apps, including:

  9. OneDrive

  10. Teams

  11. Exchange Online

  12. SharePoint

  13. Word

  14. Excel

  15. PowerPoint

  16. Outlook

  17. Yammer

Scores & Insight Data The top score for each of the eight categories is 100 points, for an overall score of 800 points for everything in Productivity Score. Here are some of the insights you’ll find when accessing the tool.

Content Collaboration One of the primary insights in this area is how your team is sharing information and whether or not they’re collaborating effectively. One of the metrics you’ll see is a gauge of how many readers, creators, and collaborators in your organization are working together in online files.

All images, credit: Microsoft

Communication According to Microsoft, research shows that using real-time communication tools fosters a more unified organization and builds morale, no matter where everyone is working. A primary metric this area shows is how many people are using more than one way to communicate with each other (Yammer posts, email, Teams, etc.).

Meetings People can save as much as 104 minutes per week if they use meeting tools effectively. This area of Productivity Score measures meeting best practices against current use. Some of those best practices include:

  1. Turning on video during meetings

  2. Sharing screens to focus the conversation

  3. Sharing files to help people absorb the information

Mobility The mobility area looks at how flexible your team is and if they’re using their apps from all the devices they can. One of the insights it provides is where Outlook is used and how many devices it’s being accessed from.

Teamwork Are people working together even if they’re separated physically? The teamwork metric looks at how employees are using and contributing to shared workspaces like Teams and SharePoint.

Microsoft 365 Apps Health This metrics gives you transparency into how many devices have Microsoft 365 apps with the most updated features for productivity and security.

Network Connectivity Network connectivity looks at any network issues that could be negatively impacting your team and recommends remedies.

Endpoint Analytics If you have Microsoft Intune with your subscription, then this metric gives you insights of any hardware or software problems that could be dragging productivity down.

Are You Getting the Most From Your Cloud Tools? Texas I.T. Pros can work with your Denton or Wise County business on cloud optimization and custom settings to ensure you’re getting the most value and productivity from your digital tools. Contact us today to learn more! Call 940-239-6500 or reach out online.

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