What Features Should We Look For When Choosing a VoIP Phone System?
77% of surveyed companies say that even after the pandemic is passed, they’ll have more employees working remotely 3+ days per week. While all cloud technologies have seen an increase in demand this year, one that’s been particularly vital is VoIP. Cloud-based VoIP phone systems make it possible to answer your business lines from any location. During the pandemic, they’ve helped businesses stay in touch with customers and given employees a way to still access a company phone and extension while working from home. Because of the feeling that “if this happened once, it can happen again,” many companies are looking for a permanent VoIP solution that they can use to ensure that no matter what, they’ll be able to answer their phones. But not all VoIP solutions are created equal, so it’s important to review several factors to make sure you’re getting a cloud-based phone system that is going to serve you well for years to come.
Considerations When Choosing a Permanent VoIP Solution for Your Office While email has become a popular way for consumers to contact a company, phone is still one of your most important methods of communication. 92% of customer interactions happen over the phone, so you want to make sure your VoIP system is robust and gives you the tools you need for positive customer experiences. To ensure you’re choosing the best VoIP phone system for your business and your customers, here are several factors you should look for.
Network Reliability Cloud-based phone systems can have crystal clear-voice quality, but they rely on the service provider for that. If you’re working with a smaller VoIP provider or one that doesn’t have an established presence in the U.S., you may end up with outages that cause your phones to be down. We offer Elevate to customers and one of the reasons we trust this service is the high reliability. The service has data centers on both the East and West coast to provide redundancy and to minimize latency. This means excellent quality and uptime you can count on.
Multiple-Device Access & Desk Phones You want to ensure your VoIP system can be accessed multiple ways, giving your employees the capability to use the method that works best for them and to also answer calls when they’re away from their desk if needed. Look for VoIP services that offer the ability to make and answer calls using:
A computer desktop app
A mobile app
A VoIP-enabled desk phone
A conference calling system