FAQs

Here are some of the most frequent questions customers and prosepctive customers ask, along with answers to those questions.

Q. How much will a consultation or advice cost me?
A. Absolutely nothing. Consultations are always FREE at Texas I.T. Pros. Consultations for business customers can be in-person or via telephone. Consultations for residential customers are telephone only, unless the technician determines that a site visit is required to provide adequate information.
 
Q. Can I bring my computer into your office?
A. No, we offer onsite service at your home or office location only. By not having a fancy retail storefront, we keep our overhead low which saves you money! Onsite service also means you don’t have to unhook your computer and all those annoying cables and lug it into an office. We come to the computer, right where it sits. All you have to pick up is the phone!  
 
Q. How does the onsite service process work, from start to finish?
A. Generally, you call and schedule an appointment for onsite service. We provide you with a day and one hour arrival window for your appointment (for example “The tech will arrive on Wednesday between 9:00 AM and 10:00 AM”). If there are multiple days between the day you called and your scheduled appointment day, we will generally call you the day before your appointment to confirm the appointment. Your tech will normally call you just before your appointment before he heads your way, just to make sure he has correct address information and to confirm that you will be there at the scheduled time. When the tech arrives, he will diagnose the problem and give you an estimate for the cost of repairs. If you do not approve the estimate, you will be charged a $30 diagnostic fee and your appointment will be concluded. If you do approve the estimate, the tech will perform the repairs onsite if possible and payment will be due at the time of completion. If the repairs can’t be performed onsite, the tech will arrange with you to take your computer to our lab, where repairs will be completed. The tech will then schedule a delivery appointment with you so that your computer can be brought back to you. When the computer is delivered, payment is due and your service call is completed.
 
Q. How long will it take to fix my computer?
A. Most repairs take between 30 minutes and 2 hours.
   
Q. Do you offer rush or priority service?
A. For an additional $200 emergency fee, we will reschedule all appointments that can be rescheduled and move your appointment to the first available time slot.
 
Q. Is your work guaranteed?
A. Absolutely. If we can’t fix your problem, you pay nothing. Also, we have an A+ rating with the Better Business Bureau and ZERO complaints.
  
Q. Are you insured?
A. Yes, we are fully insured.
 
Q. What methods of payment do you accept?
A. We accept checks (some restrictions apply – call for details), cash (exact change required), and Visa / MasterCard / Amex / Discover credit cards. We highly prefer payment by cash or check. We do not accept PayPal.