Here are some of the most frequent questions customers and prosepctive customers ask, along with answers to those questions.Q. How much will a consultation or advice cost me? A. Absolutely nothing. Consultations are always FREE at Texas I.T. Pros. Q. Can I bring my computer into your office? A. No, we offer onsite service at your location only. We specialize in business support, and most business users need us to come to them. As an added bonus, by not having a fancy retail storefront, we keep our overhead low which saves you money! Q. Do you offer rush or priority service? A. For an additional $200 emergency fee, we will reschedule all appointments that can be rescheduled and move your appointment to the first available time slot. Q. Is your work guaranteed? A. Absolutely. If we can’t fix your problem, you pay nothing. Also, we have an A+ rating with the Better Business Bureau and ZERO complaints. Q. Are you insured? A. Yes, we are fully insured. Q. What methods of payment do you accept? A. We accept checks (some restrictions apply – call for details), cash (exact change required), and Visa / MasterCard / Amex / Discover credit cards. We highly prefer payment by check. We do not accept PayPal.